Right of withdrawal

In accordance with the legislation in force concerning distance selling (Law of 21 December 2013), the client has the right to renounce his purchase without penalty and without giving reasons:
- For all products EXCEPT medicines and medical devices, the right of withdrawal applies BEFORE or AFTER the shipment of the parcel by Zwitserse Apotheek NV
- For medicines and medical devices, the right of withdrawal applies ONLY BEFORE shipping the parcel by Zwitserse Apotheek NV EXCEPT when these products exhibit one or more production defects. In that case, the right of withdrawal also applies after the shipment.

To submit this request for revocation, it is sufficient that the customer:

- or contact the customer service via the contact page.
- either completes the withdrawal form and sends it via e-mail.

You undertake to return the goods to us within a period of no later than fourteen (14) calendar days following the notification of your wish to revoke.

The shipping costs are for our account if a problem has arisen during the processing and delivery of your order that is due to us. If this is not the case, the direct costs of the return are for your account.

We will refund You the amount paid with your order no later than fourteen (14) calendar days from the day on which we are notified of your decision to revoke this agreement. However, we reserve the right to postpone the reimbursement until we have received the goods. We proceed to the refund by using the same payment method as that which you used for the original transaction, unless we expressly agree with another payment method.

You may be held responsible for the depreciation of the goods resulting from handling or use that went beyond what was necessary to determine the nature, qualities and functioning of the goods.

The exceptions to the right of withdrawal

The order of the following goods does not give a right of withdrawal:

  • The Goods of which the seal is broken or damaged after the delivery and which can not be returned for hygienic reasons or with a view to the protection of health;

  • Goods manufactured according to your specifications or that are clearly personalized;

  • Goods that can spoil quickly or whose expiry date could quickly be exceeded.

The right of withdrawal for remote contracts (download).