Dispute settlement

APPLICABLE LAW IN DISPUTES

If there are difficulties during the execution of an agreement, the customer and Zwitserse Apotheek undertake - before making legal action - to investigate the possibility of reaching an amicable settlement. If this does not offer a solution, only Antwerp courts are authorized to take note of any claims, regardless of the place of delivery or the place of residence of the client.
The agreements and all legal reports between the customer and Zwitserse Apotheek are subject to Belgian law.

Zwitserse Apotheek is not subject to any extrajudicial arbitration in case of complaints and disputes.

There is now an ODR (Online Dispute Resolution) platform that aims to settle disputes between consumers and businesses at both national and cross-border level in a fast and efficient (read: online) way: http: // ec .europa.eu / odr /

This authority will act as an arbitrator in order to offer a solution. The platform is both user-friendly and multilingual.